Terms of Service

Last updated: 20 October 2026

These terms apply to your use of this website and to all vehicle rental, vehicle replacement and fleet management services provided by ALITRANSPORT&TRUCKDV LIMITED, trading as ALITRANSPORT Fleet Services ("we", "us", "our"). Please read them before booking. Your quote, booking confirmation and any signed rental or service agreement form part of your contract with us. If anything in a signed agreement differs from these terms, the signed agreement applies.

Some sections apply differently to consumers (private individuals) and business customers. Where that's the case, we say so.

1. About us

ALITRANSPORT&TRUCKDV LIMITED is registered in England and Wales, company number 16882424. Registered office: 198 Crown Street, Peterborough, England, PE1 3JA. Contact: Email info@alitransporttruckdv.shop, call 07476 699825, or write to ALITRANSPORT&TRUCKDV LIMITED, 198 Crown Street, Peterborough, England, PE1 3JA.

2. Our services

• Commercial vehicle rental: vans and trucks rented on monthly or fixed terms to businesses and private customers.
• Business fleet solutions: supply of multiple vehicles under a business account or agreement.
• Fleet management: a subscription service covering scheduling of MOTs and servicing, coordination of maintenance and repairs, supplier management and record keeping.
• Vehicle replacement: temporary vehicles to cover repairs, seasonal demand or business expansion.

3. Quotes and bookings

Quotes are valid for 14 days unless stated otherwise and are subject to availability. A booking is confirmed only when we accept it in writing (including by email) after payment has been received and any required checks are complete. We may decline a booking, for example if driver checks are not passed. If we decline after you've paid, we'll refund you in full.

Prices on our website are shown in pounds sterling and are the prices charged at checkout. We take care to keep prices and descriptions accurate. If we discover an obvious pricing error before your booking is confirmed, we'll contact you before going ahead.

4. Driver eligibility

Every person who drives a rented vehicle must be named and approved by us before driving. Unless we agree otherwise in writing, each driver must:

• Be aged 23 or over.
• Hold a full driving licence valid in the UK for at least two years, with the right entitlement for the vehicle (C1 for vehicles over 3.5 tonnes up to 7.5 tonnes).
• Provide a DVLA licence check code and proof of address dated within the last three months.
• Not have serious endorsements or a recent disqualification that our insurer would not accept.

Business customers are responsible for making sure everyone who drives on their behalf meets these requirements and holds a valid licence at all times.

5. Rental period, extensions and returns

The minimum rental period is one month unless your plan or agreement states a different term. After the minimum period, your rental continues month by month until either of us gives notice. To end a rental, give us at least 14 days' written notice before your next billing date.

You must return the vehicle at the agreed time and place, in the same condition as at handover except for fair wear and tear, with the same fuel or charge level, and with all keys, documents and equipment. If you return a vehicle late without our agreement, we may charge for the extra time on a pro rata basis.

6. Charges, payment and deposits

Rental and subscription charges are payable monthly in advance. When you book a monthly plan online, you authorise us, through Stripe, to charge your card each billing period until the plan is cancelled. Business customers with an approved account pay by invoice on the terms in their agreement.

Most rentals require a refundable security deposit, stated in your quote or agreement. We return the deposit after the end-of-hire inspection, less any amounts you owe under these terms. We may also charge for:

• Mileage above your plan's allowance, at the rate in your agreement.
• Refuelling or recharging, and cleaning beyond normal use.
• Damage, loss of keys or equipment, and any insurance excess that applies.
• Fines, penalty charges, tolls and congestion or clean air zone charges incurred during your rental.
• Delivery, collection and optional extras you have agreed to.

If a payment fails or is overdue, we'll contact you. If it is not resolved within 7 days of our notice, we may suspend services and recover any rented vehicle.

7. Use of vehicles

You must use vehicles carefully, lawfully and only for the purposes agreed with us. You must not:

• Sublet, lend or let anyone other than an approved driver use the vehicle.
• Carry passengers or goods for hire or reward unless agreed in writing, or carry dangerous or illegal goods.
• Exceed the vehicle's payload or seating capacity, or tow unless the vehicle is equipped and we have agreed.
• Use the vehicle for racing, testing, driving instruction or off-road driving.
• Take the vehicle outside Great Britain without our written consent.
• Drive under the influence of alcohol or drugs, or make modifications or repairs without our approval.

Drivers should carry out a daily walkaround check of tyres, lights, fluids and visible damage, and report defects to us promptly. Report any accident, theft or damage to us within 24 hours and to the police where required by law.

8. Insurance and damage

Insurance arrangements are set out in your plan and agreement. Where we provide insurance, you're responsible for the stated excess and for any loss not covered by the policy, including loss caused by breach of these terms. Where you use your own insurance, you must provide a valid certificate covering the vehicle and all drivers before handover and keep that cover in place throughout the rental.

9. Fines and charges

You're responsible for all fines, penalty charge notices, tolls and congestion or clean air zone charges incurred during your rental. Where we receive a notice, we may transfer liability to you by giving your details to the issuing authority, or pay it and recharge you together with the administration fee stated in your agreement.

10. Maintenance, breakdowns and replacement vehicles

We maintain rented vehicles in line with manufacturer schedules and legal requirements, and you must make vehicles available for servicing and MOTs when we arrange them. If a rented vehicle breaks down through no fault of yours, contact the breakdown number in your vehicle pack. Where your plan includes a replacement vehicle, we'll arrange one as soon as reasonably possible, subject to availability.

11. Fleet management services

Fleet management covers the services described in your plan or agreement: scheduling MOTs and servicing, coordinating maintenance and repairs, managing suppliers, keeping records and reporting. Garage, parts, labour and third-party charges are not included in the subscription and are billed separately at cost or as agreed. We will not authorise work above the approval limit you set without your consent.

As the operator or registered keeper, you remain legally responsible for the roadworthiness of your vehicles, driver licensing and compliance with road traffic law. We choose suppliers with reasonable care, but work carried out by independent garages is their responsibility. If there's a problem with their work, we'll help you pursue it.

12. Subscriptions and cancellation

Fleet management subscriptions run month to month unless a minimum term is stated. You can cancel at any time by emailing us, and cancellation takes effect at the end of the current billing period. Vehicle rentals end as described in section 5. Your rights to cancel before a service starts are set out in our Refund Policy.

13. Your rights as a consumer

If you're a consumer, nothing in these terms affects your legal rights, including under the Consumer Rights Act 2015. Services must be provided with reasonable care and skill, and vehicles must be of satisfactory quality and fit for purpose. For advice about your rights, contact Citizens Advice.

14. Our liability

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited by law.

Consumers: we're responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. We're not responsible for loss that was not foreseeable, or for business losses if you use a vehicle for business purposes.

Business customers: we're not liable for loss of profit, revenue, business, contracts or goodwill, or for any indirect or consequential loss. Our total liability arising under or in connection with our contract with you is limited to the total charges you paid to us in the 12 months before the event giving rise to the claim.

15. Ending our contract

We may end a rental or service immediately by notice if you seriously or repeatedly break these terms, fail to pay after notice, provide false information, or use a vehicle unsafely or unlawfully. In that case you must return any rented vehicle immediately, and we may recover it.

16. Website use

Content on this website is provided for general information and may change without notice. All content, design and branding belong to us or our licensors and may not be copied without permission. We aim to keep the website available but cannot guarantee uninterrupted access.

17. Complaints

If you're unhappy with any part of our service, please contact us using the details above. We aim to acknowledge complaints within 2 working days and respond in full within 10 working days.

18. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you're a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.