Privacy Policy
How we collect, use and protect your personal information.
This policy explains how ALITRANSPORT&TRUCKDV LIMITED, trading as ALITRANSPORT Fleet Services ("we", "us", "our"), collects and uses personal information when you visit our website, request a quote, rent a vehicle or use our fleet management services. We are the controller of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
ALITRANSPORT&TRUCKDV LIMITED is a company registered in England and Wales, company number 16882424, with its registered office at 198 Crown Street, Peterborough, England, PE1 3JA. For any privacy question or request: Email info@alitransporttruckdv.shop, call 07476 699825, or write to ALITRANSPORT&TRUCKDV LIMITED, 198 Crown Street, Peterborough, England, PE1 3JA.
Information we collect
Information you give us
- Quote requests and enquiries: your name, company name, email address, phone number, postcode and the details of your requirements.
- Bookings and agreements: name, billing address, email, phone number, company details and the plans you book.
- Driver checks: driving licence details, DVLA licence check codes, date of birth and proof of address for each named driver.
- Fleet management: vehicle registrations, MOT, service and repair records, and contact details for the people we deal with at your business.
- Communications: emails, calls and messages you exchange with us.
Information collected when you pay
Online payments are processed by Stripe. We receive confirmation of payment, your billing details and the last four digits and expiry date of your card. We never see or store your full card number.
Information collected automatically
Our hosting provider records standard technical information such as IP address, browser type and the pages requested, for security and to keep the website running. We do not use advertising or analytics cookies.
How we use your information and our lawful bases
- To provide our services (contract): preparing quotes, taking bookings, supplying vehicles, carrying out driver checks, managing fleet maintenance and handling payments.
- To meet legal obligations: keeping accounting and tax records, responding to authorities and transferring liability for road traffic offences and penalty charges as the law allows.
- For our legitimate interests: preventing fraud and vehicle misuse, recovering vehicles and debts, improving our services and keeping business customers informed about relevant services. You can object to this at any time.
- With your consent: where we ask for it, for example to send marketing to private customers. You can withdraw consent at any time.
Who we share information with
We share personal information only where needed to run our business, and never sell it. Recipients include:
- Stripe, to process payments and prevent payment fraud.
- Netlify, which hosts our website and stores quote form submissions.
- Insurers, garages, maintenance providers, breakdown and recovery companies involved in your rental or fleet services.
- The DVLA, when we check driving licence entitlement using a check code you provide.
- Police, local authorities, parking operators and toll or clean air zone operators, where we must transfer liability for fines or charges incurred during a rental.
- Professional advisers, debt recovery agents and courts, where necessary to protect our rights.
International transfers
Some of our service providers, including Stripe and Netlify, may process data outside the UK. Where they do, transfers are protected by appropriate safeguards such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or the UK-US data bridge.
How long we keep information
- Quote requests that don't lead to a booking: up to 12 months.
- Customer, booking, rental and payment records: 6 years after the end of the agreement, for tax and legal claims.
- Driver check documents: for the length of the hire and up to 12 months afterwards, or longer if needed for an open claim, fine or dispute.
- Fleet management records: for the length of the service and 6 years afterwards.
Your rights
You have the right to access your personal data, ask us to correct or delete it, restrict or object to its use, and receive a copy in a portable format. Where we rely on consent, you can withdraw it at any time. To use any of these rights, contact us using the details above. We'll respond within one month.
If you're unhappy with how we handle your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Cookies and local storage
Our website does not set advertising or analytics cookies. We use your browser's local storage to remember the plans in your booking basket; this stays on your device and you can clear it at any time. Stripe sets its own cookies on its checkout pages to process payments and prevent fraud. Our fonts are loaded from Google Fonts, which means your IP address is visible to Google when pages load.
Security
We use secure, access-controlled systems, encrypted connections and reputable providers to protect your information. No system is completely secure, so please contact us straight away if you think your information has been misused.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.